With every Adwords course & SEO course we teach our focus is always on conversions. What will it take to turn visitors to your website into customers?
One important tool that we introduce people to is Live Chat. Live chat provides a way for you to actually talk with your visitors to your website. What typically happens with Live Chat is a there is a button or some link on a website that visitors can click on to engage a conversation. Below is a video / phone interview that I did with one of our students that added live chat to his website. David Watts a notary public in Vancouver, decided that live chat looked like an interesting idea so he is giving it a try. (If you are reading this post via email, you will need to click here to view the video)
2 Things to point out from David’s comments
1. I check my email once per hour and I’m often on the phone or busy, but my computer is always on, so live chat is way to easily and instantly connect with me.
2. David mentioned that he though live chat was an interesting concept. In his mind the jury is still out for him, but the big key is that he is trying something new and looking for a fresh way to connect with his customers.
If you have questions about Live Chat or would like to learn more, about how it could be used effectively on your website, drop your comments below.
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